Privacy Policy
At Richard Booth Estate Agents, we are committed to safeguarding your privacy. This privacy policy covers the collection, use and disclosure of personal information that we collect from you on this site. This information is only that required by us and/or any partner/associated companies in order to provide you with the products, quotes or information you have requested or may require.
When you register on our website the Information you enter, such as name, address, postcode, telephone number, email etc may be used to make you aware of additional products and services we believe may be of interest. By submitting your information, you consent to its use, as set out in this policy.
We collect information from the website in order to: - Identify you every time you visit our website; Provide you with the services requested; From time to time we may contact you with information we believe will be of interest or of benefit to you such as new or existing services, offers or newsletters, provided by Richard Booth Estate Agents and/or by associated companies or third parties including a financial services provider.
If at any time you wish your personal details to be amended or removed from our record, or you no longer wish to receive certain information please contact us.
This privacy notice tells you what to expect us to do with your personal information.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
The length of time that we keep personal information depends on why we hold it, whether we are legally obliged to have it and whether there is an essential, legitimate basis for us to retain it.
Where we have collected data to keep customers and members of the public informed of our services and events, we will only ever keep contact details for the period that we have the individual’s consent. Consent can be withdrawn at any time.
If we collect data for the purposes of performing a contract, we will keep it on this basis until the contract terminates, after which we will retain any data required to comply with our legal obligations or where we consider there to be a legitimate business interest.
Information which has been collected or retained to comply with our legal obligations will be kept for at least the length of time set out in the relevant legislation or regulation, but may be retained for longer if it is considered that there is an essential legitimate reason to do so.
Others we share personal information with
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Personal Information
When you register on our website the Information you enter, such as name, address, postcode, telephone number, email etc may be used to make you aware of additional products and services we believe may be of interest. By submitting your information, you consent to its use, as set out in this policy.
Data Collection
We collect information from the website in order to: - Identify you every time you visit our website; Provide you with the services requested; From time to time we may contact you with information we believe will be of interest or of benefit to you such as new or existing services, offers or newsletters, provided by Richard Booth Estate Agents and/or by associated companies or third parties including a financial services provider.
If at any time you wish your personal details to be amended or removed from our record, or you no longer wish to receive certain information please contact us.
Customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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Who we share information with
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How to complain
Contact details
Telephone
01353 521267
Email: richard@richardbooth.org
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Addresses
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Identification documents
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Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Addresses
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
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We collect this information in order to assist purchasers with their property search, arrange viewings, handle sales negotiations and progression. We hold this information for sellers in order to draw up contracts, advertise their property, arrange viewings, handle sales negotiations and progression.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
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We use this information to update purchasers of new instructions, therefore assisting with their property search.
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We use this information to inform potential sellers of marketing information which they may find useful.
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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information to comply with legal requirements:
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We need to hold personal information in order to respond to a query or complaint.
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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
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Directly from you
How long we keep information
The length of time that we keep personal information depends on why we hold it, whether we are legally obliged to have it and whether there is an essential, legitimate basis for us to retain it.
Where we have collected data to keep customers and members of the public informed of our services and events, we will only ever keep contact details for the period that we have the individual’s consent. Consent can be withdrawn at any time.
If we collect data for the purposes of performing a contract, we will keep it on this basis until the contract terminates, after which we will retain any data required to comply with our legal obligations or where we consider there to be a legitimate business interest.
Information which has been collected or retained to comply with our legal obligations will be kept for at least the length of time set out in the relevant legislation or regulation, but may be retained for longer if it is considered that there is an essential legitimate reason to do so.
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Documents collected to comply with anti-money laundering legislation will be retained for the duration of the agreement plus a minimum of 5 years as required by theMoney Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and The Money Laundering and Terrorist Financing (Amendment) Regulations 2019.
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Information that has been collected on the basis of legitimate interest will be retained for the duration of the contract plus an additional 6 years if we consider that there is a business need for us to do so.
Who we share information with
Others we share personal information with
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Suppliers and service providers
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Professional consultants
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint